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Return / Exchange & Refund Policy

 

At Maliao, your satisfaction is our top priority. While we take great care to deliver high-quality products and exceptional service, we understand that issues may occasionally arise. Our Return, Exchange, and Refund Policy is designed to ensure a simple, fair, and hassle-free experience.

 

 

Conditions for Returns / Exchanges

We accept return or exchange requests within 48 working hours of delivery under the following conditions:

  • The product is unused, unopened, and in its original packaging
  • The item is defective or damaged upon delivery
  • The shipment was tampered with or visibly damaged
  • An incorrect product was delivered

⚠️ Returns will not be accepted for used, opened, or unsealed products under any circumstances.

 

 

🔄 Return / Exchange Process

To initiate a return or exchange, please follow these steps:

Contact Customer Service
Reach out within 48 working hours of receiving your order. Include:

  1. Order number
  2. Product details
  3. Reason for return or exchange

Provide Proof
For claims involving damaged, tampered, or incorrect items, please share:

A clear unboxing video or Photographs showing the issue

Review & Approval
Our customer care team will review your request and provide instructions for return pickup or exchange shipment.

 

 

💰 Special Note for Cash on Delivery (CoD) Orders

For Cash on Delivery (CoD) orders:

  • Only replacements are provided.
  • Refunds are not issued for CoD transactions.


💳 Refund Policy

Once we receive and inspect the returned product (non-CoD orders only):

  • Refunds will be processed to your original method of payment
  • The process is typically completed within 3–5 working days after approval

📌 Please Note
  • Shipping charges are non-refundable, unless the return is due to our error (defective or incorrect item).
  • Products that do not meet return conditions will not be eligible for a refund or exchange.

📞 Need Assistance?

We're here to help ensure a smooth and satisfying experience:
📧 Email: query@maliao.in
📞 Call: (+91)9667139140

Thank you for choosing Maliao — where beauty meets trust.

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