At Maliao, your satisfaction is our utmost priority. We strive to provide high-quality products and excellent service, but if you are not entirely satisfied with your purchase, our return and refund policy ensures a seamless process for addressing your concerns.
Conditions for Returns
We accept returns within 7 working days of delivery, provided the following conditions are met:
- The product is unused, unopened, and remains in its original packaging.
- The product is defective or damaged upon arrival.
- The product was received in a tampered or damaged shipment.
- An incorrect product was delivered.
Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Notify us within 7 working days of receiving your order. Include your order number, product details, and the reason for the return.
- Evidence for Claims: For returns due to tampered shipments, defective items, or incorrect products, kindly provide an unboxing video or clear photographs as evidence.
- Approval and Instructions: Our customer service team will review your request and provide further instructions on returning the product.
Refund Policy
Once we receive and verify the returned product, the refund process will be initiated. Refunds will be credited to the original payment method within 3-5 working days of verification.
Note:
- Shipping charges are non-refundable unless the return is due to a product defect or a shipping error on our part.
- Products not meeting the return conditions may not qualify for a refund.
Additional Information
If you have any questions or concerns about our return and refund policy, feel free to contact our customer service team. We are here to ensure a hassle-free experience.