Shipping & Cancellation Policy
At Maliao Makeup, your satisfaction is our top priority. We’re committed to delivering your beauty essentials swiftly, safely, and with complete transparency.
📦 Order Processing & Delivery
All confirmed orders are processed and shipped within 24–48 working hours.
Once dispatched, delivery typically takes 2–5 working days.
Delivery timelines may vary based on your location, product availability, and courier schedules.
Orders below ₹500: A nominal delivery fee of ₹50 will be applied.
Orders ₹500 and above: Free shipping across India.
If you receive a defective item:
- Please contact our customer service team within 48 hours of delivery.
- Products must be unused, sealed, and in their original packaging to be eligible for return or replacement.
- Once verified, we will arrange a return pickup or replacement.
⚠️ Only one return or replacement will be processed per order. Opened or used products are not eligible.
Upon receiving your order, inspect the packaging carefully.
If you notice any tampering or visible damage, refuse to accept the shipment.
Immediately contact our support team to report the issue.
❌ Order Cancellations by Maliao
We reserve the right to cancel orders in exceptional cases, such as:
- Pricing or inventory errors
- Suspicious or fraudulent activity
- Technical issues during checkout
If your order is cancelled, you will be notified promptly and issued a full refund, if applicable.
Reach out to our Customer Care Team at:
📧 query@maliao.in
📱 Or message us on Instagram @maliaoofficial_